Upsidedive - FAQ/Policies

SIZES

All measurements are indicated in inches.

CONDITIONS
-Excellent = mint condition, deadstock/never worn.
-Very Good = minimal amount of wear
-Good = gently used
-Acceptable = noticeable wear

Condition details will be outlined in product description. Note that leather and denim garments gain patina and wear which add to the charm of the piece, we try our best to mention this in the product description.

PAYMENT
We accept PayPal and money orders/certified cheque (from within North America only). Money orders/certified cheque must be received within five business days or item(s) will be re-listed. Orders will be sent once the funds have cleared, which can take up to 15 business days. Money orders/certified cheques must be made out in Canadian Funds.

SHIPPING
We ship out packages Monday, Wednesday and Friday. We package shipments in clean recycled/salvaged materials. For North American orders we ship surface, air, and expedited mail. Surface shipping takes five to 12 business days depending on location. For international orders we ship by air and expedited mail for small packages. For orders weighing over 2.2 lbs we ship by surface mail, which can take up to six weeks. We do ship to most countries world wide; if in doubt contact us with your destination and we'll be sure to send you more information. Insurance is included on surface/air shipments up to $100. If you would like additional insurance on any subtotal over $100, contact us for information on the extra fees. Overpayment of shipping via PayPal is refunded. In the case of money order a credit is issued. All shipping costs are the customer's responsibility and are non-refundable.

RETURNS
Returns are accepted but must be pre-arranged. Be sure to notify us wiithin 48 hours, with reason(s) for returning. At that time we will assess your request. Once approved, item(s) must be returned within 7-10 business days, in the same condition in which they were shipped. All shipping cost are the customer's responsibility, even on the return. Shipping costs are not included in the refund. Refund is sub-total minus discounts and coupons. All sale merchandise is final sale, no returns.

Please feel free to contact us with any concerns at info@upsidedive.com